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[corporeal blogs about corporate cogs]

You CAN Make Change Happen. Here are 3 Ways.

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In a big company, making something new happen is hard.  Companies are goats.  They’re stubborn.  There’s a lot of reasons for that.

If you’re trying to make a new company (or division, or department, or LOB), it is even harder.  That’s because of all the same reasons, plus even more reasons.

I won’t talk about the reasons here.  There are many articles, posts, books, blogs, infographics, podcasts dedicated to the reasons.  My opinion is that reasons are interesting, but they don’t help you make progress.

Reasons = excuses.  

Here are some things you can try that eliminate the need for excuses.

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I was (am always) struggling with getting some traction in a company for a new idea.  This is a frequent issue for me (I have lots of ideas and I think they’re all great).  The new idea is “strategic” (whatever that means).  It has clear business value (on paper).  Everyone wants to do it. Everyone agrees.

But no one is doing it.

Why?  I don’t know, but I came up with some ideas to get going.  Not all of these ideas are practical or applicable to every situation of course, but each has helped me at some point in my life and career.

My main hypothesis behind these ideas is that the easiest way to keep going forward is to start going forward.

Idea 1: Get customer feedback (endorsement) about your idea directly, and get it while you’re in the same room with decision makers.

Note that it doesn’t matter whether yours are internal customers, external customers, strategic partners, etc. — the process is the same.

This is different from the “standard way” of getting feedback which goes a little something like this:

  • Design some kind of survey or questionnaire.
  • Get a bunch of feedback, but not as much as you hope or want.
  • Summarize it in some type of “Voice of Customer” report.
  • Give it to management, who has a bunch of questions…why didn’t you ask this? Why did they respond that way?  etc.
  • Reach out to (annoy) your customers or partners or stakeholders again to get clarification.
  • Repeat, and be very busy, while your day job suffers.  Also, weeks and weeks go by while you chase people down.  Also, you’re late for dinner a lot, you don’t have time to exercise. (this is purely hypothetical)

Short circuit this.  Please.  Get everyone in the same (physical or virtual) room.  Your partners and customers will meet management, which will make them feel empowered.  Management will talk directly to customers or partners and clarify months of packaging and delivering “customer surveys” in the span of one hour.  Now you’re switching your efforts from chasing down surveys and compiling reports to facilitating…analyzing…creating value…and you’re saving time too.

Idea 2: Embrace objections.  Revel in them.  They will set you (and the change you want to make) free.

Everyone’s objecting…one person doesn’t think it will clear legal, another person doesn’t know if the data will be secure, do we have executive sponsorship, does this align with corporate strategy, etc. etc.  People have a hard time coming up with ideas, until it’s time to come up with objections.  There’s a thousand reasons not to do something.

You can’t prevent people from having objections. (That’s probably good anyway).  So, get them all on the table at once.  Tell everyone: send me all your objections BY FRIDAY.  Give them a week (or a day).

Make the “objection collection” deliberate, intentional, time-bound.  Make it part of your idea development process.

Collect these objections.  Analyze them.  You will learn something.  Then get everyone together and talk through your analysis.

There will probably be three buckets:

  • Bucket 1: things you don’t have to worry about.  These come from people not understanding the idea.  Solution: educate them.
  • Bucket 2: things you have to worry about later (bringing in legal for example).  That’s fine, log these, and deal with them when appropriate.
  • Bucket 3: things you have to actually worry about right now.  Get these on the table and talk about it now, move past it.  Or maybe you’re screwed…better to find out now than 6 months from now.

Idea 3: Summarize your idea in one page.  Then summarize that in a half a page.  Then 3 sentences.  Then one sentence.  Then one word.  Can you get to one word?

If your one word isn’t “profit” or “customers” or “marketshare” or “margin” then you’re going to have an uphill battle (assuming you’re running a for-profit company).  If it’s not about expanding or reinforcing the business, you might have a shot if you’re advancing the company culture or directly implement — use numbers — a senior executive mandate.  (Typically executive mandates are designed to make more money for the company somehow either directly or indirectly…hard to avoid that connection.)

If your idea does both…you have a runner.

When you explain your idea, start with your one word.  Then go to your sentence, then explain your three sentences.  If people haven’t bought in by then, refine your messages.

Your one-pager is not a sales document.  It’s to get everyone to agree on what you’re doing.  Sales happens in words, not pages.

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OK, that’s three ideas.  Can you come up with ten more ideas?  Give me some good ones that worked for you below and I’ll update this post (or another one) with the best ones.

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I’m Flexing My “Idea Muscle” Right Now.

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I treat my brain like a muscle.  I (try to) use it every day.

Some days, I make the effort to use it so much, it actually feels tired.  I have a headache. It’s a good feeling.

It’s the nerd equivalent of “runner’s high.”

I treat my brain like a muscle because it behaves like a muscle — if I don’t use it, it gets weak.  And then, when I need it for something — when I’m dependent upon it, to respond to a question from an executive in a meeting, or debug some code, or calculate a tip — if it’s not in shape, it lets me down.  I’m “winded.” I can’t “lift the weight.”

Is your brain in shape?

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When I was in my 20s I didn’t need to do brain exercises.  I was in grad school. I read engineering and science textbooks every day.  I worked in a research lab with people much smarter than I was (and am).  I was constantly exploring the limit of my intellectual ability.  Also I could do all of this while sleeping 2 hours a night.  I was a professional brain athlete.

Well, now I need to exercise to stay in shape…that applies to everything in my body that has a blood supply.  And it especially applies to my brain.

So what is a “brain exercise” anyway?

Brain exercises are easy.  They are free.  There’s only upside to doing them.  Sudoku, Crossword puzzles, Kenken (my favorite), all those things are great.  Those puzzles can help you with problem solving.  But they have one limitation: they are structured.

Structured things have guaranteed solutions.  You know this before you start.  Knowing there is a solution makes it easier to persevere.  You know, in advance, there’s a path to a clear resolution.  Is that ever true in business?  Is it ever true in life?

Structured problems won’t help you with resiliency.  They won’t help in situations where you’re unsure of what the solution is — or if there is a solution at all.  What do you do when you’ve tried everything you can think of, and you’re convinced there’s no path forward?   I’m going to tell you the one brain exercise I do that helps more than any other.

It wasn’t my idea.  I have stolen it without remorse or humility.  This exercise helps where the puzzles cannot because it greatly expands the set of things that comprise “everything you can think of” — it stretches that from 10 things, to 100, to infinity things.

The exercise is simple: Making lists.

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To start, I make a list of lists.  Some of the items in that list, inspire more lists.  So then I have a list of lists, where each thing in that list, is itself a list.  (i never was very good with recursion)

I’m always thinking of lists.  Every item in a list is an idea, and every idea has the potential to be something, or change something.

As i said: I didn’t come up with this.  Linus Pauling (very smart) said “The best way to have a good idea is to have a lot of ideas.”  (This is from a guy that had a lot of good ideas, so you can trust him)

Also, James Altucher (also very smart) advocates coming up with lists as part of his “daily practice.”  If you haven’t read James’ work, please follow that link and read everything he’s ever written.  (do that after you’re done reading this article though)

Ideas are the currency of the knowledge economy.  People may think that money is the currency, but I think it’s ideas.  Here’s why.  One dollar is worth one dollar.  But an idea has the potential to be worth infinity dollars. I would rather have infinity dollars than one dollar.

Also: pretty much every success, promotion, or good “work-thing” that’s happened to me, has been the result of good ideas (either mine, or someone else’s that I was fortunate enough to be a part of).

Also: there is nothing physical about software and business processes — they are  just ideas that are reduced to practice.  They are ephemeral.  You can’t touch them.  And yet, there are trillions of dollars (euros, pounds, lira, etc) generated annually based on these ideas.  And they’re supplanted all the time by better ones, because people like you are thinking of better ones. all. the. time.

Also: Lots of people say “ideas don’t matter, it’s execution that matters.”  Guess what execution is?  It’s a bunch of smaller ideas that, when strung together, achieve or implement some bigger idea.  Execution = ideas! So saying “ideas don’t matter, it’s execution that matters” is like saying “ideas don’t matter, it’s ideas that matter!”  What?

I think the reason that people don’t get their big ideas done is because the big idea is easy to come up with (let’s invent a time machine!, or lets standardize everything across the company!), but it’s hard to come up with the small ideas that get you there.

It’s much easier to come up with excuses.  So, that’s what people usually do.

Come up with ideas instead.

Also: It takes a lot of ideas to give something shape, form, and meaning.  A painting is the result of a million brushstrokes.  The big idea collects, organizes, and applies the smaller ones…the big idea gives the smaller ideas meaning.  A million small ideas make a “big idea,” also known as a business, or a movement, or a revolution, or a vision.

How many ideas are in this article?  I don’t know. Can you count them and tell me?

Maybe the next trillion dollar idea is buried in one of the lists of ideas you haven’t written yet…?

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OK, time to start coming up with ideas.  It’s exercise.  That means it’s hard to get started. But, it becomes much easier very quickly (I promise). If you need a seed then take a look at the twenty list ideas below.  Steal these, make these lists.  Start with one list.  Then make two, then four.  At some point you will be a fountain of ideas — a “brain athlete,” or an “idea marathoner.”  And I promise this will result in goodness for you.

10 productive ways to spend the morning commute
10 dinner topics with a difficult relative / friend / coworker
10 nice things to do for my wife / husband / partner that are free
10 people whose careers I could help somehow
10 games to play with my son/daughter in the bathrub
10 side businesses I could start that would take less than 10 hrs a week
10 skills I could aquire in 1 year or less
10 ways competitors could establish or take market share from my company
10 online courses I could teach
10 productive ways to spend the 2 hours right before bed
10 stocks I would invest $1000 in (and why)
10 podcasts I should start listening to
10 ways to shave 10 minutes off of my morning routine (free time!)
10 meals that taste good, are good for people, and take 10 minutes or less to prepare, and cost $10 or less
10 ways I could improve my house that would take 1 hr or less
10 macroeconomic and cultural phenomena that are driving the economy
10 areas I have a basic understanding of that I wish I had a deeper understanding of
10 personality traits I have that I would like to change, and how to change them
10 things that happen to me every day that I should be grateful for
10 ways that we could turn competitors into partners
10 things that are illegal right now that will not be illegal in 10 years
10 things that were illegal 25 years ago that are legal now
10 things that are illegal that people do anyway

OK! that was 23 (no extra charge).

Your turn.

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